KEYSTONE

Effective Date: January 1, 2024

Last Updated: January 1, 2024

Keystone Home Services ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, mailing address, and zip code that you voluntarily provide when requesting a quote or contacting us.
• Service Information: Details about the home services you are interested in or have received from us.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, pages visited, and time spent on pages.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and fulfill your service requests
• Send you quotes, confirmations, and service-related communications
• Respond to your comments, questions, and customer service requests
• Send promotional communications (with your consent where required)
• Monitor and analyze usage trends to improve user experience
• Protect against fraudulent or illegal activity

3. Sharing Your Information

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf, such as scheduling, communication, and payment processing.
• Local Contractors: With licensed and insured contractors in your area who will perform the requested services.
• Legal Requirements: If required by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt-out of marketing communications
• The right to withdraw consent where processing is based on consent

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

8. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Keystone Home Services
Phone: (218) 417-4840
Email: support@keystonehome.services

Effective Date: January 1, 2024

Last Updated: January 1, 2024

Welcome to Keystone Home Services. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms.

1. Services Description

Keystone Home Services provides home repair, maintenance, and improvement services including but not limited to roofing, air duct cleaning, garage door repair, chimney services, flooring installation, bathroom remodeling, window installation, and solar panel installation. Services are performed by licensed and insured professionals.

2. Service Requests and Quotes

• All quotes provided are estimates based on the information you provide and are subject to change upon physical inspection.
• Final pricing will be confirmed before work begins.
• Quotes are valid for 30 days from the date of issue unless otherwise specified.
• We reserve the right to decline service requests at our discretion.

3. Scheduling and Cancellation

• Appointments are scheduled based on availability and your preferred time.
• We request at least 24 hours notice for cancellations or rescheduling.
• Repeated no-shows or last-minute cancellations may result in a service fee.
• We will make reasonable efforts to accommodate emergency service requests.

4. Payment Terms

• Payment is due upon completion of services unless otherwise agreed in writing.
• We accept cash, check, and major credit cards.
• Financing options are available for qualifying projects, subject to credit approval.
• A deposit may be required for larger projects.
• Late payments may be subject to interest charges and collection fees.

5. Warranties and Guarantees

• We stand behind our workmanship and offer warranties on labor as specified in your service agreement.
• Manufacturer warranties on materials are passed through to the customer.
• Warranty claims must be reported within the warranty period.
• Warranties do not cover damage caused by misuse, neglect, or acts of nature.

6. Limitation of Liability

To the maximum extent permitted by law, Keystone Home Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to our services. Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

7. Insurance and Licensing

All work is performed by licensed and insured contractors. We maintain general liability insurance and workers' compensation coverage. Proof of insurance is available upon request.

8. Property Access and Preparation

• You agree to provide safe access to the work area.
• You are responsible for removing personal items and valuables from work areas.
• We will take reasonable precautions to protect your property during service.
• Any pre-existing damage should be documented before work begins.

9. Dispute Resolution

Any disputes arising from these Terms or our services shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state where services are performed, without regard to conflicts of law principles.

12. Contact Information

For questions about these Terms, please contact us at:

Keystone Home Services
Phone: (218) 417-4840
Email: support@keystonehome.services

Services Available Nationwide: